Terms and Conditions

Digital Marketing - Terms and Conditions

Digital, Creative and Social Media Management
(Websites, PPC, Social Media Management and SEO)

Whilst every endeavour will be made to ensure that the website and any scripts or programs are free of errors, Sussex Pages Ltd cannot accept responsibility for any losses incurred due to program malfunction, the website or any part of it.

The website, graphics and any programming code remain the property of Sussex Pages Ltd or their respective copyright holders of third-party widgets, plugins, modules or components.

ALL WEBSITES MUST BE PAID FOR UPFRONT, WE DO NOT OFFER MONTHLY TERMS FOR THIS SERVICE

Sussex Pages Ltd cannot take responsibility for any copyright infringements caused by materials submitted by the client or otherwise. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material which must be sent to us by recorded delivery to our offices by Royal Mail Postal Services.

Our websites include the following:

  1. A high quality professionally themed Joomla or WordPress website
  2. Free website hosting for year 1 (currently worth £195 and subject to the Web Hosting Agreement)
  3. A domain name registered for 1 year up to a maximum value equivalent to £14.99.
  4. Access will be provided to clients for the Joomla or WordPress content management system
  5. Amends to be received within 14 days of draft website.
  6. 5 hours free time will be provided for amends to the website, before the website goes live on the internet.
  7. Up to a 25page website designed dependent on website chosen. (Starter, Standard or Professional)
  8.  An SSL Certificate added to your UK website
  9. Email Support – We offer free remote support via SKYPE, TeamViewer or Direct Email.

Any additions to the brief will be carried out at the discretion of Sussex Pages Ltd and where no charge is made by Sussex Pages Ltd for such additions, Sussex Pages Ltd accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.

The client agrees to make available as soon as is reasonably possible to Sussex Pages Ltd all materials required to complete the site to the agreed standard and within the set deadline and schedule of tasks.

Sussex Pages Ltd will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.

Sussex Pages Ltd will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner.

Sussex Pages Ltd will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.


DATABASE, APPLICATION AND BIG DATA DEVELOPMENT

Sussex Pages Ltd cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.

The client is expected to test fully any application or programming relating to a site developed by Sussex Pages Ltd before being made generally available for use. Where bugs, errors or other issues are found after the site is live, Sussex Pages Ltd will endeavour (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief.

If a website is hacked into by a third party, Sussex Pages Ltd will endeavour (but is not obliged to) correct these issues to meet the standards of the function of the website. If Sussex Pages Ltd is unable to fix the issue within 2 hours then the client will be charged an hourly rate for repair of said website. Rates for cyber- attack are set at £55 per hour due to the amount of work required to repair a client website.

By employing Sussex Pages Ltd to design and build a website you are agreeing to have your website hosted with Sussex Pages.

RESPONSIVE DESIGN COMPATIBILITY

Although we do not guarantee compatibility on any device or browser, we strive to build our websites to be compatible with the most common modern browsers including the latest versions of Firefox, Google Chrome, Opera and Internet Explorer version 9 and above. We also test our websites and templates on various mobile, tablet, and desktop devices. Any device or browser problems should be reported to us via a phone call / 07889 533641.

Technical issues with your site

Anyone who experiences a problem with their web service should raise the matter directly using our online contact form to do so, giving sufficient information to locate the material such as an url and clearly outlining the grounds for the query or issue and we will endeavour to resolve the matter within 2 hours of our office hours. Sussex Pages Ltd standard hours are Monday to Friday, 9.30am - 4.30pm excluding UK Bank Holidays.

COMPATIBILITY

Sussex Pages Ltd will endeavour to ensure that any developed/designed site or application will function correctly on the server when it is initially installed and that it will function correctly when viewed with the web browsing software to an acceptable level with Internet Explorer version 8 and above, Google Chrome and Firefox browsers. Sussex Pages Ltd can offer no guarantees of correct function with all browser software.

WEBSITE HOSTING

Whilst Sussex Pages Ltd provides website hosting services, no guarantees can be made as to the availability or interruption of this service. Sussex Pages Ltd cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss.

Sussex Pages Ltd reserves the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial, and also to terminate the hosting service should the necessity arise.

The Web Hosting Agreement is applicable to all websites hosted with Sussex Pages Ltd.  

SOCIAL MEDIA MANAGEMENT, PPC, SEO AND VIDEO SERVICES

Sussex Pages works in close partnership with 4 local agencies to help with  Pay Per Click, Search Engine Optimisation, Video Design, Graphics and Article Writing.

(We reserve the right to subcontract out PPC, SEO and Video Design and Copywriting services if required e.g. for Blog content, and take full responsibility for the quality of work of any contractors that we use.  They are bound by a confidentiality agreement with us, and adhere to our high standards.  All work carried out by my subcontractors is vetted by us prior to publication and agreement with Sussex Pages verbally or written.)

Social Media Management services, SEO or PPC is for 12 months as an initial agreement to run for a period of 12 months, with the opportunity to extend thereafter. If either you or we need to cancel this agreement 3 months’ notice shall be provided either way, unless agreed otherwise.

A monthly advertising budget needs to be considered and paid for in advance each month.  A report detailing the performance of the adverts will be provided as part on the monthly report.

Additional work will be done as a priority and usually within 3-5 working days.

Your passwords and account remain your property.  Upon termination of this contract, we will relinquish access to your accounts and website and confirm in writing that we have done so.

Your data is not shared with anyone else outside of our company, save for the social media platforms we need to use with your express consent.


PERFORMANCE OF SERVICES

Digital Marketing – Social Media Management, PPC, Video Design and SEO

When we accept the order, we will confirm estimated start and completion dates for the performance of the Services. We will endeavour to perform the Services in accordance with these estimated dates and will perform the Services within a reasonable time from the date we accept the order.

SUSSEX PAGES LTD MANAGES AND DIRECTS DIFFERENT PROJECTS FOR DIGITAL MARKETING IN SUSSEX:

Professional CMS Website – Creation of a search engine friendly, mobile responsive and professional site

Social Media Management – Developing a content strategy for Facebook / Twitter – 20 posts a month

Pay Per Click – Optimising your adverts with Google Search, Google Display Network and Google You Tube - with affiliated digital marketing partners

SEO – Search Engine Optimisation - with affiliated digital marketing partners

Video Design – Motion Graphics and Video Production Services with affiliated partners

Sussex Pages Ltd endeavours to deliver the best marketing services to clients across the region, and we will keep each client apprised of any developments to a website project before completion. Social Media reports and stats are emailed to the client every month. PPC, SEO and Video information available on request.

Once you have made your first payment to Sussex Pages Ltd for a website, social media, PPC, SEO or Video Design, or a combination of the above. You accept a binding agreement and terms with Sussex Pages Ltd.

PAYMENT OF ACCOUNTS

It is the Sussex Pages Ltd policy that any outstanding accounts for work carried out by Sussex Pages Ltd or its affiliates are required to be paid in full, no later than 14 days from the date of the invoice unless by prior arrangement with Sussex Pages Ltd.

Once work is completed you are obliged to pay the balance of payment in full. We will contact clients via email and telephone to remind them of such payments if they are not received when due.

We offer monthly payment terms to clients who wish to spread the cost of a digital marketing contract over the value of £3,500. If a client however defaults by one payment then the FULL amount is due within 7 days.

Our rights of termination

We reserve the right to terminate the Contract by writing to you if you fail to make any payment to us when due and you still do not make payment within 14 days of us reminding you that payment is due.

If accounts are not settled or Sussex Pages Ltd have not been contacted regarding the delay, access to the related website may be denied and web pages removed or website suspended, we will then pass such cases to a debt recovery agency or to the Small Claims Court to pursue payment.

Following consistent non-payment of an invoice our Solicitors will contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures, and as already stipulated to push if necessary, court action or summons.

Complaints

If you have a comment, concern or complaint about any Services you have purchased from us, please contact us by telephone on 07889 533641.

We will endeavour to resolve any query or question for our services.

Registered Office Sussex Pages Limited - 7 Wilton Close, Partridge Green, West Sussex. RH13 8RX.
Companies House - Company Registration: 08833077